Refund policy
Return Policy
At Ale Dublin, we want you to be happy with your purchase. Please read our return policy carefully before placing an order. By purchasing from aledublin.com, you agree to the terms below.
Returns
You have 30 days after receiving your order to request a return.
Unfortunately, if more than 30 days have passed since you received your product, we are unable to offer a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused
- In its original packaging
- In the same condition as received
For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.
Damage Due to Personal Use
Ale Dublin is not responsible for damage caused by:
- Misuse
- Negligence
- Improper handling
- Normal wear and tear
- Incorrect use of the product
Only manufacturing defects are covered under our return policy.
Non-Returnable Items
For hygiene reasons, certain items cannot be returned, including:
- Underwear
- Lingerie
- Opened sealed hygiene items
- Any product that cannot be resold for health or hygiene reasons once opened
How to Start a Return
To request a return, please contact us by email with the following information:
- Your order number
- The reason for the return
- A photo of the item, if it is damaged or defective
- Your contact information
Email: support@aledublin.com
Please do not send any items back before contacting us and receiving return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund request has been approved or rejected.
If your return is approved, your refund will be processed within 30 days and applied to your original payment method.
Please note that banks and payment providers may take additional time to process and display the refund in your account.
Delayed or Missing Refunds
If you have not received your refund after 30 days, please:
- Check your bank or card account again.
- Contact your bank or payment provider, as processing times may vary.
- If the issue continues, contact us at support@aledublin.com.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method, as Ale Dublin is not responsible for returns that are lost in transit.
Shipping costs for returns may start from approximately $25, depending on your location and the return destination.
Return Address
Returns must be sent to the return address provided by our customer support team.
Depending on the product and supplier, returns may need to be sent to an international return facility, including locations in Asia.
Defective or Incorrect Products
If you receive a defective or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.
If the item is confirmed to be defective or incorrect:
- We will send you a replacement at no additional cost.
- If the same issue happens again with the replacement delivery, you will receive a full refund.
Cancellation Policy
At Ale Dublin, we understand that you may need to cancel your order shortly after placing it. We will always do our best to assist you as quickly as possible while keeping our order processing smooth and timely.
Cancellation Timeframe
If you wish to cancel your order, you must contact us within 12 hours of completing your purchase.
During this initial period, your order may not yet have entered the processing phase, which means cancellation may still be possible.
Orders Already in Processing
After the 12-hour cancellation window, your order may already be:
- Processed
- Packed
- Preparing for shipment
- Shipped
- Transferred to the courier
Once your order has reached any of these stages, cancellation is no longer guaranteed.
If your order can no longer be cancelled, we kindly ask that you wait until your order arrives. You may then submit a return request in accordance with our Return Policy.
How to Request a Cancellation
To request a cancellation, please contact our support team as soon as possible with the following details:
- Your full name
- Your order number
- The email address used to place the order
- The reason for cancellation
Contact Us
For any questions about returns, refunds, or cancellations, please contact us:
Ale Dublin
Website: aledublin.com
Email: support@aledublin.com